When you switch to an IP phone system, you’ll get the benefits of traditional phones combined with modern features like video conferencing and automated attendants.
Plus, it’s much easier to manage than an onsite PBX. Administrators can add or remove users and change other settings easily.
With today’s mobile workforce, many employees choose to work remotely. IP desk phones allow them to make calls anywhere, even at home.
In the past, adding more phone lines or extensions to a business’s PBX system required expensive hardware modules and re-patching at the new location. Not so with IP PBXs.
Another benefit is that they can be used with an internet connection from any computer, laptop, tablet, or mobile device. This is particularly useful for remote workers who collaborate with colleagues worldwide.
In addition to reducing telecommunication costs, IP phones also increase productivity within the workplace. They allow employees to send faxes through the network, which is a much faster process than traditional fax machines. They can also connect credit card data to a client’s account much quicker than conventional methods, allowing faster processing and better customer service. This is an excellent benefit for both the business and the employee.
More Efficient Call Routing
Regarding customer service, ensuring that callers connect with the right person quickly and efficiently is essential. With the help of IP desk phones for business communication, businesses can use call routing to prevent their clients from waiting on hold and calling the wrong department.
Routing a call involves identifying the incoming phone number, analyzing it for location and time zone information, and then connecting the call to the appropriate agent. For example, if a caller dials in from Poland, the system recognizes that they’re calling from a Polish phone and transfers them to an agent speaking that language.
In a sales environment, skill-based routing assigns calls to agents with the best skills for each caller’s question or issue. This helps boost first-call resolution and overall customer satisfaction.
Other routing strategies include least occupied or round robin, evenly distributing calls to different agents throughout the day. This strategy ensures that every agent is well-rested by incoming calls.
Better Communication with Clients and Suppliers
Aside from emergency communications, IP desk phones can facilitate regular communication between clients and suppliers. Whether quarterly meetings or simple, frequent contact, these interactions can build trust and foster commitment among both parties.
It is essential to keep clients and suppliers informed of changes that may affect their supply chains, such as production halts or delays due to quality issues. It’s also vital to set clear expectations.
If an issue arises and the client doesn’t respond promptly, knowing who they should hold accountable can be challenging. With an IP phone system, however, you can record and track calls to better understand the cause of problems.
Another benefit of IP phones is their ability to accommodate remote workers. Employees who cannot access the office network can use a remote phone number to connect with clients, suppliers, and potential job candidates. IMs and video conferencing also make it easy for remote workers to collaborate.
More Flexibility for Employees
With the rise of remote workingit is more important than ever for businesses to offer their employees flexible communication tools. Without a dedicated work phone number, many remote workers may use their phones to connect with clients, suppliers, or other business contacts. This can lead to various issues, including security risks and confusion if the employee decides to leave the company.
Using an IP desk phone can remove some of these limitations. Integrated softphone apps allow employees to make and receive calls from their phones while keeping their work phone numbers private. This will enable them to separate their personal and professional lives and maintain a more consistent work-life balance.